Training
Booking terms
The short version: cancel more than 14 days out and you get your money back. Inside that, you can always send somebody else or move to the next date instead. If we cancel, you choose between the new date and a full refund.
Last updated: 4th September 2026. These terms apply to training only. Our general terms cover the clinical service.
1. Who these terms are with
These terms apply to training delivered by Blip Healthcare Ltd, a company registered in England and Wales, company number 17267867, whose registered manager is Vivien Beni, RMN. In these terms, 'we' and 'us' means Blip Healthcare Ltd, and 'you' means the person or organisation making the booking. Contact us at training@blip.org.uk.
2. The two ways to book
An open course place is a place for one person on a course we have scheduled, bought at the published per-delegate price and paid at the time of booking. Commissioned training is a course delivered for your own team, at your site or online live, quoted against your numbers and invoiced. Different parts of these terms apply to each, and each section says which.
3. Prices and VAT
Open course places are £45 per delegate for a twilight session, £95 for a half day and £165 for a full day. Blip Healthcare Ltd is not registered for VAT, so no VAT is charged and none is recoverable by you. Commissioned training is priced individually and the fee, the travel position and what is included are all set out in the written quote. Published in-house figures are starting points, not a rate card.
4. When a booking is made
An open course place is booked when payment is received, and we confirm it in writing by email. Commissioned training is booked when you accept our written quote in writing, whether by email or by purchase order. Until then a date is held but not reserved, and we may offer it to somebody else.
5. Payment
Open course places are paid at the time of booking, by card. Commissioned training is invoiced on delivery unless we agree otherwise in writing, with payment due within 30 days of the invoice date. We may charge interest on late payment at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.
6. Minimum numbers on open courses
Open courses run with a minimum of 6 delegates. A course below that number does not work for the people in it, so if a date has not reached the minimum we will move it. We will tell you at least five working days before the date, and you may take a place on the new date or a full refund, whichever you prefer.
7. If you cancel an open course place
Cancel more than 14 days before the course and you get a full refund. Between 14 and 7 days before, half the fee is refunded. Inside 7 days there is no refund, because the trainer's day is committed by then. In every case you may instead transfer your place to the next scheduled date of the same course free of charge, or send somebody else in your place. Tell us in writing at training@blip.org.uk.
8. If you cancel commissioned training
More than 28 days before the agreed date, nothing is payable. Between 28 and 14 days, half the quoted fee is payable. Inside 14 days the full fee is payable, along with any travel or accommodation we cannot recover. A date may be moved once, free of charge, if you tell us more than 14 days beforehand and we can agree an alternative within the same term.
9. If we cancel
If we cancel or move a course for any reason, including trainer illness or a date not reaching its minimum numbers, you may take the new date or a full refund. Where we have invoiced you and not yet delivered, nothing is payable. Our liability in that situation is limited to refunding what you have paid us, and we are not liable for travel, accommodation or staff cover you have arranged separately.
10. Substituting a delegate
You may substitute one delegate for another at any time before a course starts, free of charge and without limit. Tell us the new delegate's name and email so their joining instructions, certificate and records are correct.
11. Joining instructions and materials
Joining instructions and the delegate handbook are sent by email ahead of the course. Course materials are provided for the personal professional use of the delegate and of the organisation that commissioned the training. They remain our intellectual property. They may be copied and shared inside your own organisation, and may not be sold, published, or used to deliver training to anybody else.
12. Certificates, registers and evaluation
Every delegate who attends receives an individual certificate. We keep an attendance register, and we retain attendance records for six years so that an employer or an inspector can verify training that was completed. Where training is commissioned, anonymised evaluation results and knowledge check scores are shared with the commissioner. Individual delegate evaluation responses are not.
13. What our training is and is not
Our training is professional development for staff and carers. It is general education, not clinical assessment, diagnosis, treatment or advice about any individual child, and no individual child is assessed or treated on a training day. Nothing taught on a course replaces your own safeguarding, attendance or child protection procedures, and where a course raises a concern about a specific young person you should take it through your own safeguarding and referral routes. Our courses are not designated safeguarding lead training, and they are not licensed programmes that we do not hold a licence to deliver. Each course page says plainly what that course is not.
14. Our liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited in law. Subject to that, our total liability arising out of a booking is limited to the fee paid or payable for that booking, and we are not liable for loss of profit, loss of business, or any indirect or consequential loss. You remain responsible for decisions you take about individual children and about your own procedures.
15. Your data
We process delegate and booking data as described in our privacy policy, which includes what we collect at booking, how long we keep attendance records and certificates, and the lawful basis for each. Card payments are taken by Stripe and we never see or store your card details.
16. Complaints
If something goes wrong, tell us at training@blip.org.uk and we will respond within five working days. Our full complaints procedure is on our complaints page and applies to training as it does to everything else we do.
17. Consumer rights
Where you are booking as a consumer rather than on behalf of an organisation, you have statutory rights, including a right to cancel a distance contract within 14 days of making it. Nothing in these terms affects those rights, and where a statutory right gives you more than section 7 does, the statutory right applies.
18. General
These terms, together with our written quote or booking confirmation, are the whole agreement between us for that booking. We may update them, and the version that applies to your booking is the version published when you booked. They are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Questions about a booking, or to cancel or substitute a delegate, write to training@blip.org.uk.
How we handle delegate data is in our privacy policy, and scheduled dates are on the course dates page.